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Privacy Policy

RAES, Inc. (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application RAES Mobile (“App”).

By using the App, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of data:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Login credentials (if account-based)

b. Device & Usage Data

  • IP address
  • Device model and operating system
  • App version
  • Log data and usage statistics

c. Location Data

Approximate location, if you grant permission.

d. Photos, Files, and Media

We may request access to your camera or photos for features such as inspections, reports, or user submissions. You can disable access at any time through your device settings.

2. How We Use Your Information

  • We use the data we collect to:
  • Provide and improve app functionality and performance
  • Facilitate user support
  • Customize your experience
  • Send important service-related updates
  • Analyze usage trends to improve the app
  • Enforce terms and protect against fraud or misuse

3. Data Sharing and Disclosure

We do not sell your personal data. We may share information:

  • With third-party service providers that assist in hosting, analytics, and customer support (e.g., Google Firebase, Sentry, etc.)
  • As required by law, regulation, or legal process
  • In connection with a merger or acquisition, where your data may be transferred to another entity

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain types of processing.

To exercise any of these rights, contact us at: support@raes.solutions

6. Security

We take reasonable steps to protect your information using industry-standard security measures. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Children’s Privacy

Our app is not intended for use by individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website and will take effect when posted.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

RAES, Inc.
707 Nottingham Lane
Crystal Lake, IL 60014
Email: support@raes.solutions
Phone: 815-209-4369